Frequently Asked Questions

1. Will the items come in gift wrapping?

Gift packaging is available only for coasters currently as they are designed to be given as gifts. All other items will be packaged in bubble wrap and plain boxes for safe transportation. If required, gift packaging can be arranged upon request at an additional fee. The fee will depend on the item selected.



2. How long does delivery take?

Delivery will take between 2-5 business days if there is available stock (for Singapore only).

Delivery to international addresses is possible and will be advised upon enquiry.

Delivery is made to one address only.



3. How much lead time is required to produce the items?

This varies widely with the item. Some items require just 3-5 days, while some will take longer, up to 14-21 days.



4. How can I make payment?

Payment can be made with credit card or PayPal via the website.

You can also make payment by PayNow.

PayNow details:

UEN: 199308469W

A/C: Synergraphic Design Pte Ltd

Kindly provide a screenshot of payment via PayNow to sales@synergraphic.com.sg with your order reference number for our processing.



5. Are you able to provide installation service for mirrors?

Yes we are able to do so. Fees start from $80 depending on the size and quantity of the mirrors.



6. How can I track my order?

You may call 6546 4133, chat with us via the website or email us at sales@synergraphic.com.sg, and we will get back to you as soon as we can.



If you’re not totally satisfied with your purchase, you can return it within 7 days from the date of receipt of goods, together with proof of purchase, for a full refund. ​ If you wish to return your item, please contact us at sales@synergraphic.com.sg. Items are to be returned to: 10 Changi South Street 1, Singapore 486788. ​ All items will be inspected upon return. ​ Your item is eligible for refund if:

  • It is returned in its original packaging
  • It has not been damaged resulting from misuse, abuse, normal wear and tear and products damaged after leaving our store
  • Proof of payment is presented
Please note that the return policy does not apply to custom orders and clearance items. Please also note that the delivery fee is non-refundable. The refund will be processed in 21 days from the date of collection.



Refund Policy

Sometimes you may decide to change your mind and cancel your order. That is okay, just please notify us within 48 hours from the time of purchase and there will be no fees incurred. All cancellation requests must be emailed to sales@synergraphic.com.sg. Please quote your reference number for our record. ​ Cancellation requests received after 48 hours will be subjected to 10% of the item price or $50 per item, whichever is lower. This fee will be deducted from the invoice amount that will be refunded to you. ​ Cancellation does not apply to items on discount.



Cancellations