Frequently Asked Questions
1. Will the items come in gift wrapping?
Gift packaging is available only for coasters currently as they are designed to be given as gifts. All other items will be packaged in bubble wrap and plain boxes for safe transportation. If required, gift packaging can be arranged upon request at an additional fee. The fee will depend on the item selected.
2. How long does delivery take?
Delivery will take between 2-5 business days if there is available stock (for Singapore only).
Delivery to international addresses is possible and will be advised upon enquiry.
Delivery is made to one address only.
3. How much lead time is required to produce the items?
This varies widely with the item. Some items require just 3-5 days, while some will take longer, up to 14-21 days.
4. How can I make payment?
Payment can be made with credit card or PayPal via the website.
You can also make payment by PayNow.
A/C: Synergraphic Design Pte Ltd
Kindly provide a screenshot of payment via PayNow to email@example.com with your order reference number for our processing.
5. Are you able to provide installation service for mirrors?
Yes we are able to do so. Fees start from $80 depending on the size and quantity of the mirrors.
6. How can I track my order?
You may call 6546 4133, chat with us via the website or email us at firstname.lastname@example.org, and we will get back to you as soon as we can.
It is returned in its original packaging
It has not been damaged resulting from misuse, abuse, normal wear and tear and products damaged after leaving our store
Proof of payment is presented