Frequently Asked Questions

If you’re not totally satisfied with your purchase, you can return it within 7 days from the date of receipt of goods, together with proof of purchase, for a full refund. ​ If you wish to return your item, please contact us at sales@synergraphic.com.sg. Items are to be returned to: 10 Changi South Street 1, Singapore 486788. ​ All items will be inspected upon return. ​ Your item is eligible for refund if:

  • It is returned in its original packaging
  • It has not been damaged resulting from misuse, abuse, normal wear and tear and products damaged after leaving our store
  • Proof of payment is presented
Please note that the return policy does not apply to custom orders and clearance items. Please also note that the delivery fee is non-refundable. The refund will be processed in 21 days from the date of collection.



If you’re not totally satisfied with your purchase, you can return it within 7 days from the date of receipt of goods, together with proof of purchase, for a full refund. ​ If you wish to return your item, please contact us at sales@synergraphic.com.sg. Items are to be returned to: 10 Changi South Street 1, Singapore 486788. ​ All items will be inspected upon return. ​ Your item is eligible for refund if:

  • It is returned in its original packaging
  • It has not been damaged resulting from misuse, abuse, normal wear and tear and products damaged after leaving our store
  • Proof of payment is presented
Please note that the return policy does not apply to custom orders and clearance items. Please also note that the delivery fee is non-refundable. The refund will be processed in 21 days from the date of collection.



Refund Policy

Sometimes you may decide to change your mind and cancel your order. That is okay, just please notify us within 48 hours from the time of purchase and there will be no fees incurred. All cancellation requests must be emailed to sales@synergraphic.com.sg. Please quote your reference number for our record. ​ Cancellation requests received after 48 hours will be subjected to 10% of the item price or $50 per item, whichever is lower. This fee will be deducted from the invoice amount that will be refunded to you. ​ Cancellation does not apply to items on discount.



Cancellations